duplex
1 article tagged with duplex
November 11, 2026
product update
Decagon Introduces Alto, a Model That Decides When Its Voice Agent Speaks and What It Says
Decagon introduced Alto on November 11, 2026, a Decagon Labs model that controls the conversational layer of its duplex voice agent. The company reports a resolution rate gain of more than five percentage points on live customer calls, with average responses in about 700 milliseconds.