business automation

Meta has launched AI agents for businesses on WhatsApp, Instagram, and Messenger that can close sales, recommend products, and book appointments. Over one million businesses in India, Mexico, and Brazil have already signed up during testing. The feature is currently free but will move to a paid subscription in the coming months.

OpenAI released workspace agents for its Business, Enterprise, Edu, and Teachers plan users—cloud-based bots that can automate business tasks like gathering product feedback and drafting emails. The company indicates these agents are an 'evolution' of GPTs, which may soon be deprecated.